Frequently Asked Questions

Frequently Asked Questions 2017-05-10T08:59:47+00:00
How long does it take to receive photos and marketing links? 2017-01-02T16:03:02+00:00

*Your Listing Photos and Virtual Tours will be delivered the following business day no later than close of business (5pm). Please note our office is closed Saturday and Sunday, properties photographed on Friday will be returned by the end of the following business day (Monday) no later than close of business (5pm).

**If you’ve ordered our Premier Listing package it includes Marketing Links to further promote your listing. Once your listing is ACTIVE in FlexMLS, the agent can inform a member of our team by emailing us at Marketing links are created from the ARMLS feed, and delivered to the agent within 72 business hours from the date the listing goes live.

***Agent is responsible for notifying us when the listing is ACTIVE

What are your coverage areas? 2017-05-10T08:59:47+00:00

We understand your business may move around the valley. In an effort to offer valley wide service we designate a photographer on different sides of the valley throughout the week. In the event you require service outside of our covered days we charge a trip charge of $25 to cover trip time and gas expenses. Let us know if you have any questions regarding our fees.

See the map below for our coverage area:

Not shown on map: Maricopa, San Tan Valley & Gold Canyon are covered Mon-Fri (NO trip charge).

What is the resolution of the images delivered? 2017-07-19T18:36:31+00:00

Our team will deliver two sets of photos, both sets at 1920 x 1080 with a web version at 72dpi and a second set at 300dpi. If a different size is required we would need to be notified prior to the date of service.

Do you offer MLS input? 2017-05-10T08:59:47+00:00

Unfortunately, we do not at this time. ARMLS has Rules & Regulations against sharing agents usernames & passwords. We’re an affiliate and maintain compliance with their rules currently in place.

ARMLS Rules & Regulations Section 7.2:


What days are you open? 2018-02-18T22:32:23+00:00

Weekdays Monday – Friday: 9:00AM – 5:00PM (Office Hours) | We service properties between 8:00AM – Dusk
Weekends Saturday – Sunday: CLOSED

2018 Holiday Schedule. Our office is closed on the following days:

January 1st, 2018 – New Year’s Day

February 19th, 2018 – Presidents Day

May 28th, 2018 – Memorial Day

July 4th, 2018 – Independence Day

September 3rd, 2018 – Labor Day

October 8th, 2018 – Columbus Day

November 12th, 2018 – Veterans Day

November 22nd & 23rd, 2018 – Thanksgiving

December 24th – 26th, 2018 – Christmas

What do you charge for homes over 2,000 square feet? 2018-04-01T18:27:50+00:00

Pricing for all packages are based on a property up to 2,000 square feet.

See below for pricing over 2,000 sf:

From To Cost
0 2,000 Included with package(s)
2,001 3,500 + $25
3,501 5,000 + $25
5,001 And up Call us
What happens if it rains on the day of my appointment? 2016-10-02T22:05:03+00:00

Some of our best work takes place on an overcast day with light rain. We leave it up to the agent if they would like us to photograph or reschedule for our next available date, unless we feel our equipment will be at risk. In the event we reschedule your appointment due to the weather we do not charge a rescheduling fee.

Do you have an Arizona Real Estate License? 2015-07-31T05:07:06+00:00

Yes! Our owner is a licensed real estate agent.

How many photos do you take? 2018-04-01T18:31:18+00:00

We take enough photos to properly tell the homes story. Our goal is to deliver a minimum of 20 photos for your listing, 1 image per 100 SF of living space.

Note: This is based on a home 2,000 square feet or less. Larger homes will receive more photos.

Do you offer twilight photos? 2018-04-01T18:48:04+00:00

Twilight photos are a great way to capture optimal lighting and set your listing apart from your competition. We offer twilight exterior photos as an add-on to our photography package, we photograph the interior of the home at the time of arrival and then photograph the exterior of the home approximately 15-20 minutes after dusk. We also include a dusk sky replacement on exterior photos to ensure dramatic skies, we will add flames to fireplaces and fire pits, as well as replace TV screens throughout the home with themed images from our golf catalog or desert landscape catalog. We reserve Twilight appointments between 5-7pm Monday – Friday.

Note: Our Exterior Twilight photos are a $100 add-on to our Photography Package.

How long is the website hosted for? 2015-07-31T05:09:58+00:00

Your property website will remain live on our servers until the property sells.

Do I have to pay in advance? 2016-10-02T22:07:16+00:00

No! We will complete all services at the property prior to billing your payment method. At the time we prepare to send your confirmation email containing your listing photos we will bill the payment method on file. After your payment method is successfully billed we will send an email containing your photos for download.

We store your payment information on file for future listings.

Note: You will receive a receipt following the payment. Payment is required before confirmation email containing photos will be sent.

What forms of payment do you accept? 2016-10-02T22:07:47+00:00

We accept Visa, Mastercard, Discover, and American Express.

Note: Payment is due at the time all listing tasks have been completed and delivered. We do not accept checks.